Everything we do. And everything we don’t.
This is the document you would normally see after you had signed, if you saw it at all. Here it is before you buy anything, in full, including the parts that are not in it.
Every task has a second column — what done actually looks like. That is the condition your site is measured against, and the one the contractor agreed to. If a line in that column is not true, the task is not done, and you do not have to argue about how long anybody was on site.
It is long, because it is the whole thing. Open the parts you care about — and note that nothing is hidden from your browser: every section stays in the page, so find-in-page will search inside the closed ones too.
Scope 01
CORE
The smallest scope we will put our name to.
- Tasks
- 23
- Exclusions
- 32
- From
- $66/visit
EXTENDED
Everything that keeps a site clean, plus the touchpoints.
- Tasks
- 33
- Exclusions
- 29
- From
- $75/visit
COMPLETE
The full task list. Nothing on rotation, nothing deferred.
- Tasks
- 39
- Exclusions
- 25
- From
- $87/visit
CORE
The smallest scope we will put our name to.
Bins, washrooms and floors, every visit, without exception. Private offices and meeting rooms on a weekly pass.
A site on Core stays hygienic and presentable. It does not stay detailed — and the exclusions list below tells you exactly which detail is missing, so nobody has to guess what was supposed to happen last night.
Suited to: Low-occupancy tenancies, warehouses with a small office component, second sites, and any business that would otherwise buy a cheaper quote containing this same scope without saying so.
23 tasks32 exclusionsfrom $66 a visit
EVERY VISIT
Waste — all areas
| What we do | What done looks like |
|---|---|
| Every bin emptied and relined — desk-side, kitchen, washroom, communal | No bin left part-full at handover. A clean liner fitted and tucked, not draped. Nothing left standing beside a bin, and no residue or odour in the bin surround. |
| Waste taken to the site collection point | Nothing left in the tenancy or corridor. Bags placed in the correct bin, lid closed, and no spillage on the path or in the bin store. |
| Bin surrounds left clean | Floor and wall around each bin free of drips, marks and debris. |
Washrooms — full service, no rotation
| What we do | What done looks like |
|---|---|
| Toilets and urinals cleaned and disinfected inside and out | No visible soiling, staining or scale in the bowl, under the rim, on the base or on the pipework. Seat, lid and hinges free of marks. Flush button and cistern free of fingerprints. No odour on entry. |
| Basins, tapware and benchtops cleaned and disinfected | Basin free of soap residue, hand-cream film, hair and tipped-out coffee, including the overflow and the plug surround. Tapware and spout bright, with no water spotting or limescale at the base. Benchtop dry with no splash marks. |
| Mirrors cleaned | No streaks, smears or spray spotting when viewed at an angle under the room's own lighting. Frame and lower edge free of build-up. |
| Washroom floors swept and mopped with disinfectant | No grit underfoot. No streaks or drying marks. Corners, the area behind the door and the floor beside each pan done. No splash line up the skirting or pan base. |
| Consumables restocked from your stock — paper, soap, hand towel | No dispenser empty or near-empty at handover while stock is available on site. Where your stock has run out, it is reported the same night rather than left for you to find. |
| Washroom waste bins emptied and relined | General waste bins only — no bin left part-full, clean liner fitted, lid and pedal free of marks. Sanitary units are not touched. |
| Touchpoints disinfected — door handles, locks, flush buttons, taps | Free of visible marks and fingerprints, and disinfected with a product used so as to achieve its stated efficacy. No residue or streaking left on the fitting. |
Evidence: One photograph of each completed washroom.
Kitchen and break room — full service, no rotation
| What we do | What done looks like |
|---|---|
| Floor swept and mopped | No crumbs, grit or sticky patches, including under the front lip of cupboards and around the bin. No streaks or drying marks. |
| Sink cleaned, tapware polished | Sink free of food debris, tea and coffee staining and water marks. Strainer emptied. Tapware bright with no spotting. No residue in the overflow. |
| Visible bench surfaces wiped and sanitised — cleaned around items left out | All accessible bench free of crumbs, spills, sticky residue and streaking. Items left out are cleaned around, never moved or stacked. No wet surface left standing. |
| Bins emptied and relined | No bin left part-full. Clean liner fitted and tucked. Lid and pedal free of food residue. |
| Touchpoints disinfected — handles, switches, tap | Free of visible marks and fingerprints and disinfected with a product used so as to achieve its stated efficacy. No residue left on the fitting. |
Evidence: One photograph of the completed bench and sink.
Entry and reception
| What we do | What done looks like |
|---|---|
| Entry, reception and common hard floors swept and mopped | No grit, marks or scuffing in the trafficked area. Edges and corners done. No streaks visible under the entry lighting. |
| Entry matting vacuumed | Matting free of loose grit and lifted debris across its full area, and the floor under its lip and edges clear. |
Open plan and common areas
| What we do | What done looks like |
|---|---|
| Carpet vacuumed — traffic areas and open floor | No visible debris in traffic lanes or open floor, and no missed strips between passes. |
| Common area hard floor swept and mopped | No grit, marks or sticky patches in the trafficked area. Edges and doorway thresholds done. No streaks or drying marks. |
TWICE EACH WEEK
| What we do | What done looks like |
|---|---|
| Corridors vacuumed or mopped to floor type | Free of visible debris and marks along the full length, including against skirtings and in doorway thresholds. |
| Stairwells swept or vacuumed, spot mopped, handrails wiped | Treads, nosings and landings free of grit and marks, including the back corner of each tread. Handrails free of visible marks. No debris swept to the bottom and left. |
ONCE EACH WEEK
| What we do | What done looks like |
|---|---|
| Private offices vacuumed — traffic areas | Traffic areas free of visible debris. Papers and personal items untouched. |
| Meeting rooms vacuumed | Floor free of visible debris. Table free of crumbs and cup rings. |
Not included in CORE
We print this list because you are entitled to know what you are not buying. If something on it matters to you, add it — the price is shown before you decide.
Not included at this level
- General dusting of any kind — desks, shelves, window sills, ledges, tops of partitions, filing cabinets.
- Skirtings, vents, air grilles, high dusting and light fittings.
- Internal glass and partitions. Washroom mirrors are included; nothing else is.
- Spot cleaning of walls, doors and door frames.
- Carpet spot and stain removal.
- Detail vacuuming — edges, corners and under furniture. Core covers traffic areas and open floor.
- Kitchen appliance interiors — microwave, fridge, oven, dishwasher.
- Dishwasher loading or unloading.
- Any detail work in private offices and meeting rooms. These are vacuumed weekly and nothing further.
- Carpet steam cleaning and hard floor strip and seal.
Not included at any level
- Damage and wear. Cleaning does not repair — worn or permanently stained carpet, scratched vinyl, discoloured grout, faded paint and ingrained marks will still be there afterwards. We will tell you which is which rather than keep scrubbing at it.
- Rooms we cannot get into — locked offices, server and comms rooms, secure or restricted areas. Arrange access and they go in the scope; until then they are not cleaned and not charged for.
- Bulk and trade waste — flattened cartons, packaging, e-waste, furniture, and anything beyond what your bins hold. Your normal waste goes to the site collection point; a delivery's worth of boxes does not.
- Blinds, curtains, upholstery and acoustic panels. Fabric needs its own method and its own price, and a chair is not a vacuuming job.
- Full squeegee cleaning of internal glass — every pane, wall to wall. The levels that include glass carry a spot standard: marks removed where they occur. The full clean is a periodical, organised ad hoc through your portal and priced before it happens — an office walled in glass is carrying internal windows, and every pane has a price.
- Blocked toilets, drains and basins, and anything leaking. We will report it the same night. We will not plunge it.
- Tidying, filing or moving your things. Cleaning happens around what is left out on purpose — a cleaner who puts your paperwork somewhere sensible is the beginning of a bad week.
- Phones, computers, screens, keyboards, printers and other office technology. Not wiped, not moved, not touched — technology plus a damp cloth is a repair bill waiting to happen, and nobody wants their settings tidied. Desks are cleaned around them. Kitchen appliances are the exception, and only ever as the kitchen lines describe.
- Sanitary units. We do not touch them at all — not emptying, not wiping, not moving. Your hygiene supplier owns and services them on their own schedule, which we suspect you are pleased about, and you can order that through your portal.
- Anything that needs an elevated work platform, scaffold or rope access — atrium glass, light fittings above ladder height.
- Replacing light globes, batteries or hardware, and any maintenance or handyman work.
- Confidential waste, shredding and secure document destruction.
- Watering plants, feeding fish, or caring for anything else that is alive. The office dog gets cleaned around. Nobody will be able to ignore the office dog, but it gets cleaned around.
- Biohazards and bodily fluids — blood, vomit, faeces, needles or sharps. We will make the area safe and contact you; remediation is quoted separately.
- Abnormal soiling — make-good after functions, building works, floods, pest activity or vandalism.
- Mould remediation and pest control.
- Moving furniture, heavy items or stored goods to clean beneath them.
- Dishes, crockery and cutlery left in the sink.
- Anything outside the cleaned floor area — external areas, carparks, bin store wash-out, awnings, balconies.
- Supply of consumables. You provide the stock; we restock it — and you can order it through your portal.
- Window cleaning above ground level.
- Kitchen exhaust and canopy cleaning — a specialist compliance service under AS 1851, quoted separately with certification.
Minimum charge per attendance
Small sites pay this rather than the calculated price. It falls as visits rise, because a site serviced five nights a week costs far less to get to than one serviced once.
| 1–2 visits per week | $87 per attendance |
|---|---|
| 3–4 visits per week | $76 per attendance |
| 5 or more visits per week | $66 per attendance |
Ex GST. Sites outside metropolitan Adelaide carry a higher minimum, shown in your price before you book.
Regulated premises
Core is not available for medical, dental, childcare, aged care or food handling premises. Those sectors carry mandated cleaning standards and a reduced scope is a compliance exposure. Complete is the entry level there, and our booking system will not offer you Core if you select one of those site types.
EXTENDED
Everything that keeps a site clean, plus the touchpoints.
The difference between a site that is clean and one that feels clean to the people working in it.
Detail work happens on a stated frequency rather than every visit. Every one of those frequencies is printed below and the completion date for each is recorded in your portal — nothing is left to when we get to it.
Suited to: Most commercial offices. This is where the majority of sites should sit.
33 tasks29 exclusionsfrom $75 a visit
EVERY VISIT
Waste — all areas
| What we do | What done looks like |
|---|---|
| Every bin emptied and relined — desk-side, kitchen, washroom, communal | No bin left part-full at handover. A clean liner fitted and tucked, not draped. Nothing left standing beside a bin, and no residue or odour in the bin surround. |
| Waste taken to the site collection point | Nothing left in the tenancy or corridor. Bags placed in the correct bin, lid closed, and no spillage on the path or in the bin store. |
| Bin surrounds left clean | Floor and wall around each bin free of drips, marks and debris. |
Washrooms — full service, no rotation
| What we do | What done looks like |
|---|---|
| Toilets and urinals cleaned and disinfected inside and out | No visible soiling, staining or scale in the bowl, under the rim, on the base or on the pipework. Seat, lid and hinges free of marks. Flush button and cistern free of fingerprints. No odour on entry. |
| Basins, tapware and benchtops cleaned and disinfected | Basin free of soap residue, hand-cream film, hair and tipped-out coffee, including the overflow and the plug surround. Tapware and spout bright, with no water spotting or limescale at the base. Benchtop dry with no splash marks. |
| Mirrors cleaned | No streaks, smears or spray spotting when viewed at an angle under the room's own lighting. Frame and lower edge free of build-up. |
| Washroom floors swept and mopped with disinfectant | No grit underfoot. No streaks or drying marks. Corners, the area behind the door and the floor beside each pan done. No splash line up the skirting or pan base. |
| Consumables restocked from your stock — paper, soap, hand towel | No dispenser empty or near-empty at handover while stock is available on site. Where your stock has run out, it is reported the same night rather than left for you to find. |
| Washroom waste bins emptied and relined | General waste bins only — no bin left part-full, clean liner fitted, lid and pedal free of marks. Sanitary units are not touched. |
| Touchpoints disinfected — door handles, locks, flush buttons, taps | Free of visible marks and fingerprints, and disinfected with a product used so as to achieve its stated efficacy. No residue or streaking left on the fitting. |
Evidence: One photograph of each completed washroom.
Kitchen and break room — full service, no rotation
| What we do | What done looks like |
|---|---|
| Floor swept and mopped | No crumbs, grit or sticky patches, including under the front lip of cupboards and around the bin. No streaks or drying marks. |
| Sink cleaned, tapware polished | Sink free of food debris, tea and coffee staining and water marks. Strainer emptied. Tapware bright with no spotting. No residue in the overflow. |
| Visible bench surfaces wiped and sanitised — cleaned around items left out | All accessible bench free of crumbs, spills, sticky residue and streaking. Items left out are cleaned around, never moved or stacked. No wet surface left standing. |
| Appliance exteriors wiped — microwave, fridge, kettle, toaster | Fronts, handles and tops free of fingerprints, splashes and dust. No drips down the front of the fridge or microwave. |
| Bins emptied and relined | No bin left part-full. Clean liner fitted and tucked. Lid and pedal free of food residue. |
| Touchpoints disinfected — handles, switches, tap | Free of visible marks and fingerprints and disinfected with a product used so as to achieve its stated efficacy. No residue left on the fitting. |
Evidence: One photograph of the completed bench and sink.
Desks and touchpoints
| What we do | What done looks like |
|---|---|
| Desks and workstation surfaces wiped around items left out | Accessible desk surface free of crumbs, marks and dust. Papers and personal items cleaned around and left exactly as found. No cup rings left behind. |
| Reception counters and shared benches wiped | Free of marks, dust and fingerprints, including the front face and edge where people lean. |
| Light switches, door handles, lift buttons and stair rails disinfected | Free of visible marks and fingerprints, including the plate around each switch, and disinfected with a product used so as to achieve its stated efficacy. |
Floors
| What we do | What done looks like |
|---|---|
| Entry, reception and common hard floors swept and mopped | No grit, marks or scuffing in the trafficked area. Edges and corners done. No streaks visible under the entry lighting. |
| Entry matting vacuumed | Matting free of loose grit and lifted debris across its full area, and the floor under its lip and edges clear. |
| Carpet vacuumed — traffic areas and open floor | No visible debris in traffic lanes or open floor, and no missed strips between passes. |
| Corridors vacuumed or mopped to floor type | Free of visible debris and marks along the full length, including against skirtings and in doorway thresholds. |
| Stairwells swept or vacuumed, spot mopped, handrails wiped | Treads, nosings and landings free of grit and marks, including the back corner of each tread. Handrails free of visible marks. No debris swept to the bottom and left. |
TWICE EACH WEEK
| What we do | What done looks like |
|---|---|
| Private offices vacuumed and surfaces wiped | Traffic areas free of visible debris. Accessible desk and shelf surfaces free of dust and marks, with papers and personal items cleaned around and left as found. |
| Meeting rooms vacuumed, tables wiped, chairs straightened | Floor free of visible debris. Table free of marks, crumbs and cup rings. Chairs returned to the table and evenly spaced. |
ONCE EACH WEEK
| What we do | What done looks like |
|---|---|
| Internal door glass and entry glass spot-cleaned — marks removed where they occur | Door glass and entry glass free of fingerprints, smudges and obvious marks within arm's reach, with no cleaning halo or streak left where a mark was removed. A spot standard, not a pane wash. |
ONCE A FORTNIGHT
| What we do | What done looks like |
|---|---|
| Detail dusting — shelves, sills, ledges, tops of partitions, filing cabinets | Surfaces free of settled dust when wiped with a clean cloth. Items lifted and replaced as found, not dusted around. No dust dislodged onto the floor and left. |
| Spot cleaning of walls, doors and door frames | No hand marks, scuffs or splash marks below 1.8 m. No cleaning halo, watermark or dulled patch left where a mark was removed. |
ONCE A MONTH
| What we do | What done looks like |
|---|---|
| All other internal glass spot-cleaned — sidelights and partition panels | Sidelights and partition glass free of fingerprints, smudges and obvious marks within arm's reach, with no cleaning halo or streak left where a mark was removed. Frames and finger-plates free of build-up, nothing left dripping. A spot standard, not a pane wash — a full squeegee clean of your internal glass is a periodical, organised when you want it and priced before it happens. |
| Skirtings wiped | Free of dust, scuff marks and vacuum strike marks along their length, including behind door leaves. |
| Full detail vacuum — edges, corners and under accessible furniture | Edges, corners and the floor under furniture that can be reached free of debris and lint build-up. No line of debris left against the skirting. |
ONCE A QUARTER
| What we do | What done looks like |
|---|---|
| Vents and air grilles dusted | No visible dust on grille faces or between fins, and no dust dislodged onto the surfaces, furniture or floor below. |
Not included in EXTENDED
We print this list because you are entitled to know what you are not buying. If something on it matters to you, add it — the price is shown before you decide.
Not included at this level
- Full detail dusting every visit. The dusting items above run fortnightly, not nightly.
- Internal glass every visit. Door and entry glass are spot-cleaned weekly; all other internal glass runs monthly.
- Kitchen appliance interiors — microwave, fridge, oven, dishwasher.
- Dishwasher loading or unloading.
- Carpet stain removal beyond routine spot attention.
- Carpet steam cleaning and hard floor strip and seal.
- A monthly written inspection with a score. That is part of Complete.
Not included at any level
- Damage and wear. Cleaning does not repair — worn or permanently stained carpet, scratched vinyl, discoloured grout, faded paint and ingrained marks will still be there afterwards. We will tell you which is which rather than keep scrubbing at it.
- Rooms we cannot get into — locked offices, server and comms rooms, secure or restricted areas. Arrange access and they go in the scope; until then they are not cleaned and not charged for.
- Bulk and trade waste — flattened cartons, packaging, e-waste, furniture, and anything beyond what your bins hold. Your normal waste goes to the site collection point; a delivery's worth of boxes does not.
- Blinds, curtains, upholstery and acoustic panels. Fabric needs its own method and its own price, and a chair is not a vacuuming job.
- Full squeegee cleaning of internal glass — every pane, wall to wall. The levels that include glass carry a spot standard: marks removed where they occur. The full clean is a periodical, organised ad hoc through your portal and priced before it happens — an office walled in glass is carrying internal windows, and every pane has a price.
- Blocked toilets, drains and basins, and anything leaking. We will report it the same night. We will not plunge it.
- Tidying, filing or moving your things. Cleaning happens around what is left out on purpose — a cleaner who puts your paperwork somewhere sensible is the beginning of a bad week.
- Phones, computers, screens, keyboards, printers and other office technology. Not wiped, not moved, not touched — technology plus a damp cloth is a repair bill waiting to happen, and nobody wants their settings tidied. Desks are cleaned around them. Kitchen appliances are the exception, and only ever as the kitchen lines describe.
- Sanitary units. We do not touch them at all — not emptying, not wiping, not moving. Your hygiene supplier owns and services them on their own schedule, which we suspect you are pleased about, and you can order that through your portal.
- Anything that needs an elevated work platform, scaffold or rope access — atrium glass, light fittings above ladder height.
- Replacing light globes, batteries or hardware, and any maintenance or handyman work.
- Confidential waste, shredding and secure document destruction.
- Watering plants, feeding fish, or caring for anything else that is alive. The office dog gets cleaned around. Nobody will be able to ignore the office dog, but it gets cleaned around.
- Biohazards and bodily fluids — blood, vomit, faeces, needles or sharps. We will make the area safe and contact you; remediation is quoted separately.
- Abnormal soiling — make-good after functions, building works, floods, pest activity or vandalism.
- Mould remediation and pest control.
- Moving furniture, heavy items or stored goods to clean beneath them.
- Dishes, crockery and cutlery left in the sink.
- Anything outside the cleaned floor area — external areas, carparks, bin store wash-out, awnings, balconies.
- Supply of consumables. You provide the stock; we restock it — and you can order it through your portal.
- Window cleaning above ground level.
- Kitchen exhaust and canopy cleaning — a specialist compliance service under AS 1851, quoted separately with certification.
Minimum charge per attendance
Small sites pay this rather than the calculated price. It falls as visits rise, because a site serviced five nights a week costs far less to get to than one serviced once.
| 1–2 visits per week | $98 per attendance |
|---|---|
| 3–4 visits per week | $86 per attendance |
| 5 or more visits per week | $75 per attendance |
Ex GST. Sites outside metropolitan Adelaide carry a higher minimum, shown in your price before you book.
Regulated premises
Extended is not available for medical, dental, childcare, aged care or food handling premises. Those sectors carry mandated cleaning standards and a reduced scope is a compliance exposure. Complete is the entry level there, and our booking system will not offer you Extended if you select one of those site types.
COMPLETE
The full task list. Nothing on rotation, nothing deferred.
Every area serviced every visit, detail work included. There is no tier above this one, because this is the complete industry scope — the other two are deliberate reductions from it, and they say so.
A monthly written inspection is issued with a score and photographs, and the periodical programme is published on a calendar rather than sold to you when something starts to look bad.
Suited to: Client-facing premises, sites where presentation is part of the brand, and all regulated environments — medical, dental, childcare, aged care and food handling.
39 tasks25 exclusionsfrom $87 a visit
EVERY VISIT
Waste — all areas
| What we do | What done looks like |
|---|---|
| Every bin emptied and relined — desk-side, kitchen, washroom, communal | No bin left part-full at handover. A clean liner fitted and tucked, not draped. Nothing left standing beside a bin, and no residue or odour in the bin surround. |
| Waste taken to the site collection point, recycling separated to your streams | Nothing left in the tenancy or corridor. Each stream in its own bin with no cross-contamination visible through the bag. Lids closed, no spillage on the path or in the bin store. |
| Bin surrounds left clean | Floor and wall around each bin free of drips, marks and debris. |
Washrooms — full service
| What we do | What done looks like |
|---|---|
| Toilets and urinals cleaned and disinfected inside and out | No visible soiling, staining or scale in the bowl, under the rim, on the base or on the pipework. Seat, lid and hinges free of marks. Flush button and cistern free of fingerprints. No odour on entry. |
| Basins, tapware and benchtops cleaned and disinfected | Basin free of soap residue, hand-cream film, hair and tipped-out coffee, including the overflow and the plug surround. Tapware and spout bright, with no water spotting or limescale at the base. Benchtop dry with no splash marks. |
| Mirrors, chrome and dispensers cleaned and polished | Mirrors free of streaks or spotting when viewed at an angle. Chrome and dispenser faces bright with no fingerprints. Dispenser undersides free of drip build-up. |
| Washroom floors swept and mopped with disinfectant, edges and corners included | No grit underfoot anywhere in the room, including corners, behind the door and beside each pan. No streaks or drying marks, and no splash line up the skirting, pan base or partition feet. |
| Consumables restocked from your stock — paper, soap, hand towel | No dispenser empty or near-empty at handover while stock is available on site. Where your stock has run out, it is reported the same night rather than left for you to find. |
| Washroom waste bins emptied and relined | General waste bins only — no bin left part-full, clean liner fitted, lid and pedal free of marks. Sanitary units are not touched. |
| Partitions, doors and touchpoints wiped and disinfected | Partition faces, edges and door backs free of marks and splashes to full height. Handles, locks and flush buttons free of fingerprints and disinfected. |
Evidence: One photograph of each completed washroom.
Kitchen and break room — full service
| What we do | What done looks like |
|---|---|
| Floor swept and mopped | No crumbs, grit or sticky patches, including under the front lip of cupboards and around the bin. No streaks or drying marks. |
| Sink cleaned, tapware polished | Sink free of food debris, tea and coffee staining and water marks. Strainer emptied. Tapware bright with no spotting. No residue in the overflow. |
| All bench surfaces wiped and sanitised, cleared first where items can be safely moved | Full bench free of crumbs, spills, sticky residue and streaking, including behind and beneath items that can be safely moved. Everything moved is returned to where it was. No wet surface left standing. |
| Appliance exteriors cleaned — microwave, fridge, dishwasher, kettle, toaster | Fronts, handles, tops and sides free of fingerprints, splashes, grease film and dust. No drips down any front. Toaster tray emptied. |
| Splashbacks and cupboard fronts spot cleaned | No splash marks, grease film or hand marks on splashbacks, cupboard doors or handles. |
| Bins emptied and relined | No bin left part-full. Clean liner fitted and tucked. Lid and pedal free of food residue. |
| Touchpoints disinfected — handles, switches, tap | Free of visible marks and fingerprints and disinfected with a product used so as to achieve its stated efficacy. No residue left on the fitting. |
Evidence: One photograph of the completed bench and sink.
Desks, surfaces and detail
| What we do | What done looks like |
|---|---|
| Desks and workstation surfaces wiped around items left out | Accessible desk surface free of crumbs, marks and dust. Papers and personal items cleaned around and left exactly as found. No cup rings left behind. |
| Reception counters and shared benches cleaned | Free of marks, dust and fingerprints on the top, front face, edge and any glass or gloss panel. |
| Full dusting — shelves, window sills, ledges, tops of partitions, filing cabinets, picture frames | Every horizontal surface free of settled dust when wiped with a clean cloth, including above eye level. Items lifted and replaced as found. Screens and office technology are never touched — dusted around, not over. No dust dislodged onto the floor and left. |
| Skirtings wiped | Free of dust, scuff marks and vacuum strike marks along their length, including behind door leaves. |
| Vents and air grilles dusted | No visible dust on grille faces or between fins, and no dust dislodged onto the surfaces, furniture or floor below. |
| Light switches, door handles, lift buttons and stair rails disinfected | Free of visible marks and fingerprints, including the plate around each switch, and disinfected with a product used so as to achieve its stated efficacy. |
Glass and surfaces
| What we do | What done looks like |
|---|---|
| Internal door glass spot-cleaned — marks removed where they occur | Internal door glass free of fingerprints, smudges and obvious marks within arm's reach, with no cleaning halo or streak left where a mark was removed. A spot standard, not a pane wash. |
| Entry glass cleaned inside and out at ground level | Both faces free of streaks, smears and finger marks when viewed at an angle. Frames and thresholds free of build-up. No drips left on the entry floor. |
| Spot cleaning of walls, doors and door frames | No hand marks, scuffs or splash marks below 1.8 m. No cleaning halo, watermark or dulled patch left where a mark was removed. |
Floors
| What we do | What done looks like |
|---|---|
| Entry, reception and all common hard floors swept and mopped, edges included | No grit, marks or scuffing anywhere in the area, including edges, corners and thresholds. No streaks visible under the entry lighting, and no splash line on the skirting. |
| Entry matting vacuumed | Matting free of loose grit and lifted debris across its full area, and the floor under its lip and edges clear. |
| All carpeted areas vacuumed, including edges and under accessible furniture | No visible debris anywhere in the area, including edges, corners and under furniture that can be reached without moving it. No line of debris left against the skirting. |
| Corridors vacuumed or mopped to floor type | Free of visible debris and marks along the full length, including against skirtings and in doorway thresholds. |
| Stairwells swept or vacuumed, spot mopped, handrails wiped | Treads, nosings and landings free of grit and marks, including the back corner of each tread. Handrails free of visible marks. No debris swept to the bottom and left. |
| Carpet spots and stains treated where visible from standing height | Treated spots no longer visible from standing height, with no ring, lightened patch or distorted pile left behind. Anything that cannot be removed is reported and recorded, not left unmentioned. |
Rooms
| What we do | What done looks like |
|---|---|
| Private offices serviced in full — vacuumed, surfaces wiped, bins emptied | Floor free of visible debris including edges. Accessible surfaces free of dust and marks. Bin emptied and relined. Papers and personal items left exactly as found. |
| Meeting rooms serviced in full — vacuumed, tables cleaned, chairs straightened, whiteboards wiped only where left blank | Floor free of visible debris including edges and under the table. Table free of marks, crumbs and cup rings. Chairs returned and evenly spaced. Blank whiteboards free of ghosting and marker residue; anything written on a board is never erased — the writing is yours, not ours to judge. Markers and erasers left at the board. |
ONCE EACH WEEK
| What we do | What done looks like |
|---|---|
| Microwave interior cleaned | Roof, walls, floor and turntable free of splatter and staining. Door seal and inner glass clear. No chemical odour left in a food area. |
| Fridge exterior, seals and handles detailed | Seals free of crumbs, spills and mould spotting in the folds. Handles free of grease and fingerprints. Top of the unit dusted. |
| Entry door tracks and thresholds detailed | Tracks free of grit and compacted debris along their full length. Threshold plates free of marks and build-up. |
ONCE A MONTH
| What we do | What done looks like |
|---|---|
| All other internal glass spot-cleaned — sidelights and partition panels | Sidelights and partition glass free of fingerprints, smudges and obvious marks within arm's reach, with no cleaning halo or streak left where a mark was removed. Frames and finger-plates free of build-up, nothing left dripping. A spot standard, not a pane wash — a full squeegee clean of your internal glass is a periodical, organised when you want it and priced before it happens. |
| Written inspection with a numerical score, issued with photographs and corrective actions | Issued to you within the first five business days of the month, scoring against the done-states in this document, with a photograph for every item scored down and a completion date against every corrective action. |
Published in advance
- Periodical calendar — carpet cleaning and hard floor maintenance scheduled ahead and quoted at the time of scheduling.
- Compliance certificates issued where your site type requires them.
Not included in COMPLETE
We print this list because you are entitled to know what you are not buying. If something on it matters to you, add it — the price is shown before you decide.
Not included at this level
- Fridge and oven interiors. The fridge exterior, seals and handles are weekly; a fridge clean-out is an add-on.
- Dishwasher loading or unloading.
- Carpet steam cleaning and hard floor strip and seal. These are scheduled on your periodical calendar and quoted at the time.
Not included at any level
- Damage and wear. Cleaning does not repair — worn or permanently stained carpet, scratched vinyl, discoloured grout, faded paint and ingrained marks will still be there afterwards. We will tell you which is which rather than keep scrubbing at it.
- Rooms we cannot get into — locked offices, server and comms rooms, secure or restricted areas. Arrange access and they go in the scope; until then they are not cleaned and not charged for.
- Bulk and trade waste — flattened cartons, packaging, e-waste, furniture, and anything beyond what your bins hold. Your normal waste goes to the site collection point; a delivery's worth of boxes does not.
- Blinds, curtains, upholstery and acoustic panels. Fabric needs its own method and its own price, and a chair is not a vacuuming job.
- Full squeegee cleaning of internal glass — every pane, wall to wall. The levels that include glass carry a spot standard: marks removed where they occur. The full clean is a periodical, organised ad hoc through your portal and priced before it happens — an office walled in glass is carrying internal windows, and every pane has a price.
- Blocked toilets, drains and basins, and anything leaking. We will report it the same night. We will not plunge it.
- Tidying, filing or moving your things. Cleaning happens around what is left out on purpose — a cleaner who puts your paperwork somewhere sensible is the beginning of a bad week.
- Phones, computers, screens, keyboards, printers and other office technology. Not wiped, not moved, not touched — technology plus a damp cloth is a repair bill waiting to happen, and nobody wants their settings tidied. Desks are cleaned around them. Kitchen appliances are the exception, and only ever as the kitchen lines describe.
- Sanitary units. We do not touch them at all — not emptying, not wiping, not moving. Your hygiene supplier owns and services them on their own schedule, which we suspect you are pleased about, and you can order that through your portal.
- Anything that needs an elevated work platform, scaffold or rope access — atrium glass, light fittings above ladder height.
- Replacing light globes, batteries or hardware, and any maintenance or handyman work.
- Confidential waste, shredding and secure document destruction.
- Watering plants, feeding fish, or caring for anything else that is alive. The office dog gets cleaned around. Nobody will be able to ignore the office dog, but it gets cleaned around.
- Biohazards and bodily fluids — blood, vomit, faeces, needles or sharps. We will make the area safe and contact you; remediation is quoted separately.
- Abnormal soiling — make-good after functions, building works, floods, pest activity or vandalism.
- Mould remediation and pest control.
- Moving furniture, heavy items or stored goods to clean beneath them.
- Dishes, crockery and cutlery left in the sink.
- Anything outside the cleaned floor area — external areas, carparks, bin store wash-out, awnings, balconies.
- Supply of consumables. You provide the stock; we restock it — and you can order it through your portal.
- Window cleaning above ground level.
- Kitchen exhaust and canopy cleaning — a specialist compliance service under AS 1851, quoted separately with certification.
Minimum charge per attendance
Small sites pay this rather than the calculated price. It falls as visits rise, because a site serviced five nights a week costs far less to get to than one serviced once.
| 1–2 visits per week | $114 per attendance |
|---|---|
| 3–4 visits per week | $99 per attendance |
| 5 or more visits per week | $87 per attendance |
Ex GST. Sites outside metropolitan Adelaide carry a higher minimum, shown in your price before you book.
Now price it.
You have read what you would be buying, including what you would not. That is more than most people get before they sign.
Version 3.0 · August 2026
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